Logging in & your account

This article covers getting into FCR for the first time, signing in day to day, two-step verification, and the one thing you'll set up on your profile.

Before you start

You don't create your own FCR account. Your practice manager, supervisor, or admin invites you by email. If you haven't received an invitation yet, ask them to send one.

You'll also need an authenticator app on your phone for two-step verification. Any of the common ones work — Google Authenticator, Microsoft Authenticator, Authy, or the built-in authenticator in a password manager like 1Password.

First access (accepting your invitation)

1. Open the invitation email from FCR and click the link inside.
2. The link opens FCR and asks you to set a password. Choose one and confirm it.
3. You're signed in. FCR connects your new login to the staff profile your agency already created for you — there's nothing else to fill in.

Invitation links are single-use

If a link stops working or expires, don't keep clicking it — ask your practice manager or supervisor to re-send the invitation, which issues a fresh link.

Signing in day to day

1. Go to your agency's address — youragency.myfcr.org.
2. Enter your email and password.
3. Enter the 6-digit code from your authenticator app (see below).

If your email or password is wrong, FCR shows a single generic message and won't tell you which one was incorrect — that's a deliberate security choice.

Two-step verification (required)

FCR requires two-step verification for everyone. The first time you sign in, you'll set it up once; after that you'll enter a code at every login.

Setting it up (first sign-in):

1. When prompted, open your authenticator app and scan the QR code FCR shows you.
2. Your app starts generating a new 6-digit code every 30 seconds.
3. Enter the current code to confirm, and you're done.

Every login after that: enter the current 6-digit code from your app.

There are no backup codes — protect your authenticator

FCR does not issue printed backup codes. If you lose access to your authenticator app (new phone, deleted app), you can't reset two-step verification yourself. Your practice manager can reset it for staff; FCR support resets it for practice managers. When you switch phones, move your authenticator app over before you wipe the old device.

Resetting your password

1. On the sign-in page, choose Forgot password.
2. Enter your email. If an account exists, FCR sends a reset link.
3. Open the email, click the link, and set a new password.

Your profile signature

Every clinical document you sign carries your professional signature. You draw it once on your profile:

1. Go to Profile.
2. Draw your signature in the signature box and save it.

From then on, that signature is applied to documents you sign. Replacing it later only affects documents you sign after the change — anything you've already signed keeps the signature it had at the time.

tip

Set your signature before you start documenting. Until you do, signed documents use a plain placeholder instead of your drawn signature.

FAQ

I didn't get my invitation email. Check spam, then ask your practice manager, supervisor, or admin to re-send it. Only those roles can issue invitations.

I got a new phone and lost my authenticator. Ask your practice manager to reset your two-step verification, then set it up again on the new phone at your next sign-in.

Can I turn off two-step verification? No. It's required for every user, every login.

Why was I signed out and sent back to the login page? A few situations do this — for example, if your account was suspended, or your session needs to refresh. The login page shows a short note explaining why. If you think it's a mistake, contact your practice manager.