Getting help
There are two ways to get help with FCR: find the answer here in the help center, or reach a person.
Search the help center
The fastest way to an answer is the search box at the top of every help page. Type a few words for what you're trying to do — "create a billing run," "reset two-step," "discharge a referral" — and matching articles appear as you type.
Browse by category
If you'd rather explore, the sidebar groups every article into sections that follow how you work in FCR:
- Getting Started — orientation, signing in, your dashboard, your role.
- Cases & Referrals — families, referrals, and assignments.
- Documentation & Notes — the clinical documents you create.
- Billing — billing runs and KidTraks exports.
- Supervision — review, approvals, and supervision sessions.
- Account & Settings — your profile and account.
Who to ask inside your agency
For most day-to-day questions, the quickest answer is someone on your own team:
- How something should be documented, or which service applies — your supervisor.
- Your account, role, invitations, or two-step verification reset — your practice manager.
- Referrals, monthly reports, or billing exports — your admin or practice manager.
Contact FCR support
If you've checked the help center and your agency can't resolve it, you can reach FCR support by email:
When you reach out, it helps to include:
- What you were trying to do.
- What happened instead (and any message FCR showed you).
- Your agency name and your role.
When describing a problem, leave out client names, dates of birth, case numbers, and any other client information. Describe what went wrong, not whose record it happened on.
FAQ
I found an article that's out of date or wrong. Let your practice manager or FCR support know which article and what's off — the help center is kept current as FCR changes.
How do I reach support directly? Email support@myfcr.org. Include what you were doing, what happened, and your agency name and role, and FCR support will follow up.