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Getting help

There are two ways to get help with FCR: find the answer here in the help center, or reach a person.

Search the help center​

The fastest way to an answer is the search box at the top of every help page. Type a few words for what you're trying to do — "create a billing run," "reset two-step," "discharge a referral" — and matching articles appear as you type.

Browse by category​

If you'd rather explore, the sidebar groups every article into sections that follow how you work in FCR:

  • Getting Started — orientation, signing in, your dashboard, your role.
  • Cases & Referrals — families, referrals, and assignments.
  • Documentation & Notes — the clinical documents you create.
  • Billing — billing runs and KidTraks exports.
  • Supervision — review, approvals, and supervision sessions.
  • Account & Settings — your profile and account.

Who to ask inside your agency​

For most day-to-day questions, the quickest answer is someone on your own team:

  • How something should be documented, or which service applies — your supervisor.
  • Your account, role, invitations, or two-step verification reset — your practice manager.
  • Referrals, monthly reports, or billing exports — your admin or practice manager.

Contact FCR support​

If you've checked the help center and your agency can't resolve it, you can reach FCR support by email:

support@myfcr.org

When you reach out, it helps to include:

  • What you were trying to do.
  • What happened instead (and any message FCR showed you).
  • Your agency name and your role.
Don't include client details in support messages

When describing a problem, leave out client names, dates of birth, case numbers, and any other client information. Describe what went wrong, not whose record it happened on.

FAQ​

I found an article that's out of date or wrong. Let your practice manager or FCR support know which article and what's off — the help center is kept current as FCR changes.

How do I reach support directly? Email support@myfcr.org. Include what you were doing, what happened, and your agency name and role, and FCR support will follow up.

Need help with something this guide didn't cover? Contact support and we'll walk you through it.